Welcome to Dazzle by Dua! Find answers to common questions about shopping, payments, delivery, returns, and customer accounts.
Browse our collection, select the product you like, add it to your cart, and proceed to checkout.
Enter your delivery details, review your order total, select an available payment method, and place your order.
Available payment methods are displayed during checkout.
Depending on availability, these may include online payments through Razorpay (Credit/Debit Cards, Net Banking, UPI, and Wallets) and Cash on Delivery (COD).
Online payment options may vary depending on the payment provider's configuration and availability.
Online payments are processed securely through the payment service provider available at checkout.
Important: Never share your banking password, UPI PIN, card PIN, or payment OTP with anyone claiming to represent Dazzle by Dua.
Our planned delivery charges are:
The applicable charge is displayed during checkout. Please check the final amount before confirming your order. We also offer Free Shipping on orders above ₹2,500!
Delivery time depends on your location, order processing, courier availability, and other operational factors.
Estimated delivery time: 3 to 7 business days across India depending on your location.
If tracking is available, we will share the relevant details when your order is shipped.
If tracking information is available, you can use the details shared with you to follow your shipment.
You can also view your order status directly on our My Orders page.
For assistance with an existing order, contact our customer support team and provide your order number.
Please contact us as soon as possible if you want to cancel an order.
Cancellation depends on the order's processing and dispatch status. If the order has already been shipped, cancellation may no longer be possible.
Any applicable refund will be handled according to our Returns & Refunds policy.
Returns are subject to our Returns & Refunds policy and applicable law.
All sales are final; we do not accept returns or exchanges for change of mind. Please review the eligibility requirements and return request period before initiating a return.
If you receive a damaged, defective, or incorrect product, contact us promptly with your order details and supporting photographs.
Approved refunds are processed according to our refund procedures and the relevant payment provider's requirements.
The time taken for the amount to appear in your account may depend on your bank or payment provider.
Refund processing timeframe: 5 to 7 business days following approval to your original mode of payment.
Contact customer support promptly with your order number, a description of the issue, and clear photographs of the item and packaging.
Our team will review the issue and explain the appropriate next steps.
Open the account or login page (Sign In / Register) on our website and follow the signup instructions.
If email verification is required, enter the verification code sent to your registered email address and complete the remaining steps.
Open the login page and select the Forgot Password option, or visit our Password Reset page.
Follow the instructions sent to your registered email address to reset your password.
For your security, do not share password reset links or verification codes with anyone.
Guest checkout may be available, depending on the checkout options offered on our website.
Follow the checkout instructions to see which options are available to you.
For assistance with products, orders, payments, or returns, contact us using the official contact details provided on our website:
When contacting us about an existing order, include your order number to help us assist you more efficiently.
You can find detailed information on these dedicated policy pages:
We recommend reviewing the relevant policy before placing an order.
Try searching for a different keyword or contact our support team directly.
Our friendly customer support is here to help with your jewellery inquiries.
