Information We Collect
Depending on how you use our website, we may collect the following information:
Personal information
- Name.
- Email address.
- Phone number.
- Billing and delivery address.
Account information
- Information required to create and manage your customer account.
- Authentication and account security information.
Order information
- Products purchased.
- Order number and order status.
- Delivery details.
- Payment status and transaction references.
Technical information
- Browser and device information.
- Website usage and diagnostic information.
- Security logs needed to protect our website and prevent misuse.
We collect information that is reasonably necessary for the purposes described in this policy.
How We Use Your Information
We may use your information to:
- Process and deliver orders.
- Create and manage customer accounts.
- Send order confirmations and transaction-related notifications.
- Verify email addresses and support account recovery.
- Process payments through payment service providers.
- Respond to customer enquiries and resolve complaints.
- Improve website functionality and customer experience.
- Detect fraud, unauthorized access, and other security threats.
- Meet applicable legal and regulatory obligations.
We do not use customer passwords as readable text or include them in ordinary customer support communications.
Payments
Payments may be processed through third-party payment service providers, including Razorpay, where enabled.
Payment information is handled according to the applicable payment provider's systems, terms, and privacy practices.
Dazzle by Dua does not intend to store customers' complete payment card credentials or UPI PINs on its own servers.
Security Warning: Please never share your UPI PIN, card PIN, OTP, or banking password with anyone claiming to represent Dazzle by Dua.
Email and Account Notifications
We may use email service providers to deliver account verification codes, password reset links, order notifications, and other necessary transactional communications.
These providers process relevant information to deliver the requested messages and support our services.
When We Share Information
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment processing providers.
- Shipping and delivery partners.
- Email delivery providers.
- Hosting, database, and infrastructure providers.
- Professional advisers or authorities when required by law.
We seek to limit shared information to what is reasonably necessary for the relevant purpose.
We do not sell personal information to third parties as a business practice.
Cookies and Browser Storage
Our website may use cookies, session storage, local storage, or similar technologies to support functionality such as shopping carts, login sessions, preferences, and website security.
The information stored depends on the features you use and your browser settings.
Clearing browser storage or disabling certain technologies may affect some website features.
Data Security
We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no online service or electronic storage method can be guaranteed to be completely secure.
Customers should use strong, unique passwords and avoid sharing their account credentials.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, protect our systems, and meet legal obligations.
Retention periods may vary according to the type of information and applicable requirements.
Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of certain personal information.
You may also contact us with questions about how your information is processed.
Some information may need to be retained where required by law or necessary for legitimate business and security purposes.
Children's Privacy
Our website is not intended to encourage children to provide personal information without appropriate authorization where required by law.
If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.
Third-Party Services
Our website may rely on third-party services for payments, hosting, email delivery, or other functions.
Those services may have their own privacy policies and terms. We encourage customers to review the relevant policies when using those services.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our website, business operations, technology, or legal obligations.
Updates will be published on this page with a revised date where appropriate.
Contact Us
For privacy-related questions, requests, or concerns, please contact:
- Business: Dazzle by Dua
- Email: duasalam021@gmail.com
- Phone / WhatsApp: +91 63091 39498
- Location: Hyderabad, Telangana, India
Questions About Your Data & Privacy?
Reach out to our privacy support team anytime for assistance with your account data.