No Returns or Exchanges for Change of Mind
All sales are final. We do not accept returns or exchanges for change of mind.
Please check your selected product, quantity, specifications, and delivery details carefully before confirming your order.
We encourage customers to contact us before purchasing if they need clarification or assistance with any product.
Damaged, Defective, or Incorrect Products
Customer satisfaction is important to us.
If you receive a product that is damaged, defective, or different from the product you ordered, please contact our customer support team as soon as possible.
Please provide:
- Your order number.
- A detailed description of the issue.
- Clear photographs or videos of the product and packaging, where relevant.
Our team will review the information and explain the appropriate next steps in accordance with applicable law.
Refunds
We do not provide refunds for change-of-mind requests or other requests that are not eligible under our policies.
However, where a refund or other remedy is required under applicable law, we will handle the matter accordingly.
For approved refunds, the processing time may depend on the payment method, bank, or payment service provider.
Refund processing timeframe: Approved refunds are initiated within 5 to 7 business days following approval, credited back to your original mode of payment (Razorpay, UPI, or original bank account).
Order Cancellation
Please review your order carefully before completing your purchase.
If you need to request a cancellation, contact us as soon as possible. Cancellation requests are subject to the order's processing and dispatch status and applicable law.
Once an order has been dispatched, cancellation may not be possible.
Incorrect Orders or Delivery Issues
If you receive the wrong product or experience another issue with your delivery, please contact us with your order details so our team can investigate.
We will assess the issue and determine the appropriate resolution in accordance with applicable law.
Contact Us
For questions or assistance regarding an order, please contact Dazzle by Dua through the official contact details listed on our website:
- Email: duasalam021@gmail.com
- Phone / WhatsApp: +91 63091 39498
Please include your order number when contacting us about an existing purchase.
Dazzle by Dua reserves the right to review order-related concerns fairly and in accordance with applicable consumer-protection laws. Nothing in this policy limits rights or remedies that cannot legally be excluded.
Have an Issue with Your Order?
Share your order number and photos with our support team for quick resolution.